Bay Cafe San Diego
I went to the Bay Cafe with some relatives who were visiting. We ate while waiting for a bay cruise. I had a $9 cheeseburger (Which was delicious. Probably had spit in it) and a $5 glass of white wine piss water in a Dixie cup. Total $14. I sign the receipt for $14. When I check my bank statement a few days later I see that the Bay Cafe actually charged me $16.80. $2.80 more than the receipt I signed. What is this for? I don’t know. It’s exactly 20%, did they add a tip without asking AFTER I signed the receipt? Who knows? Should I have tipped for standing in line and ordering and then going up to get my meal when they call my number just like McDonalds? NOT! Beyond that, I can’t get an explanation from anyone at the Bay Cafe. I called on the day I discovered the overcharge and got voicemail even though it was during business hours. I tried calling the main office to the cruise excursions, who runs the cafe, and also got voicemail during business hours. After 2 days of calling I finally reached the cafe and the woman who answered was EXTREMELY rude even before I told her why I was calling. She refused to let me speak to a manager and even refused to give me his name. When I asked for the 3rd time she said “John”. Could be his name, but I have a feeling she made it up. I later got a hold of the main office who put me to the voice mail of someone named Brad Ingel who is supposed to be in charge of everything. Still awaiting his call, I’m not hopeful to receive a call back. Yes, it is only $2.80, but imagine all of the tourists who come in from overseas and don’t realize they’ve been ripped off due to the varying exchange rates. And who is going to call to get a $2.80 refund if they are from overseas? Quite a racket they have going. I plan on disputing the entire charge with my bank and reporting these crooks to every consumer agency I can find.
Later I finally got a hold of them and the same stupid bitch answers the phone and again gives me the third degree before she’ll let me speak with the manager. Just transfer my call, BITCH! It turns out his name is actually John. He comes on and gives me a fucking attitude. Really, dude? I’ve called a dozen times because you’ve ripped me off and you’re giving ME an attitude. He passes me on to some stupid bitch in accounting, Miriam Dominguez, who actually emails me in broken English. This scheming ignorant bitch tells me that it is MY BANK who takes an additional 20% authorization in the event that I want to leave a tip and they do this for EVERY restaurant. FIRST THE FUCK OF ALL, BITCH…YOU’RE “CAFE” IS A FUCKING BURGER STAND!!!! Why the fuck would I give a 20% tip to someone at a fucking burger stand? Secondly, I eat out for lunch EVERY Fucking DAY and have banked at the same bank for 10 years, don’t you fucking think I’d notice before now if MY BANK were holding an additional 20% authorization every time I eat at a restaurant? Lastly, I’ve worked with credit cards before, BITCH! I know the difference between an authorization and a charge. I’ve NEVER been to a place or worked at a place where you authorize more AFTER the customer has signed the final receipt.
At the end of the day they only charged $14 and not the $16.80. If totally fucking sure that if I hadn’t called and been a bitch about it that they would have charged the full $16.80. I mean SERIOUSLY, WTF? These people are totally ripping people off and hoping that nobody notices. FUCK YOU BAY CAFE! FUCK YOU SAN DIEGO HARBOR EXCURSIONS!
By the way, I just checked my messages and this dumb fuck Brad Ingles, the “In Charge” guy just left a message. FIVE FUCKING DAYS LATER! I didn’t even bother to listen to it yet. We’ll see what this lazy fuck has to say.
